Last updated: August 2026
These Terms & Conditions (“Terms”) apply to purchases of physical products in the Zpiek Store (the “Shop”), operated by Woony AB. By placing an order, you accept these Terms. If you are a consumer, mandatory consumer protection legislation always applies and takes precedence over these Terms.
The Shop is operated by Woony AB (org. nr 559157-0444), Kivra: 559157-0444, 106 31 Stockholm, Sweden.
For questions about your order, contact us at info@zpiek.com. General support: support@zpiek.com.
The Shop sells keychains, QR stickers and NFC tags. Product descriptions, images and prices are shown on the product pages.
All prices are in Swedish kronor (SEK) and include VAT. Shipping costs are not included in the product price — they are calculated at checkout based on your destination.
Minor variations in colour and appearance may occur between products and the images shown.
You place an order through the Shopify checkout. After your order is placed, we send an order confirmation by email.
A purchase agreement is concluded when we send you the order confirmation. If a product is unavailable, we will contact you.
Payment is made through the payment methods offered in the Shopify checkout. Your payment is processed by the payment provider you choose; we do not store complete card details.
Payment is taken when your order is placed (or as otherwise stated in the checkout).
We ship worldwide. The shipping cost is calculated at checkout and depends on your destination and the size of your order.
Estimated delivery times are shown at checkout. Delivery times are estimates and may vary.
The risk of loss or damage to the products passes to you when the package is delivered to you.
You are responsible for providing a correct delivery address. If a package is returned to us because it could not be delivered, we may charge the actual costs for the failed delivery.
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU and Swedish rules on distance contracts. The withdrawal period expires 14 days after the day you (or someone you appoint) receive the product.
To exercise the right of withdrawal, notify us before the period expires — contact info@zpiek.com — and return the product without undue delay and no later than 14 days after your notice. You are responsible for the cost of returning the product.
The product should be returned unused, in the condition you received it, and in its original packaging where possible.
We will refund all payments received from you, including the standard delivery cost (but not any additional costs you chose for faster delivery), without undue delay and no later than 14 days after we receive the returned product or proof that you have returned it.
If a product is defective or does not match your order, contact us as soon as possible at info@zpiek.com.
Consumers: under Swedish consumer law (konsumentköplagen), you have a three-year period to complain about a defective product. We will repair, replace or refund the product according to applicable law.
To the extent permitted by law, our liability is limited to direct and foreseeable damage caused by our negligence. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
The Zpiek name, logo, product designs and all content in the Shop are the property of Woony AB or its licensors and may not be used without permission.
These Terms are governed by Swedish law.
As a consumer you can always contact us first; if we cannot resolve the matter, Swedish consumers may contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se) within one year of your complaint to us. You can also use the European Commission’s Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
Woony AB (org. nr 559157-0444), Kivra: 559157-0444, 106 31 Stockholm, Sweden.
Order questions: info@zpiek.com. General support: support@zpiek.com.